Refund policy
Nearly everything we sell is used and a lot of it is decades old, so here is how returns work.
Starting a return
You have 14 days from the day your order arrives, or the day you pick it up, to start one. Email admin@retroandrarevideogames.com with your order number and tell us what is wrong. We will send you return instructions before you ship anything back. Packages that arrive without instructions may not be refunded.
Send the item back the way it reached you, including cables, controllers, manuals, inserts, cases, and the packaging it came in. We can only refund the full amount if everything is there.
We pay return shipping if we sent the wrong item, described it wrong, or it arrived broken. You pay if you changed your mind.
What we cannot take back
- Repair work, diagnostics, and any labor already done
- Trade-ins, once we have accepted them
- Single trading cards, sealed card products, and graded cards
- Anything sold as parts, as-is, or untested, which is always marked that way on the product page
- Clearance items
If something arrives dead
We test every console, controller, and cartridge before it ships. If a working item arrives dead anyway, email us within 14 days with photos or a short video. We will repair it, replace it if we have another, or refund you. Your call.
Most of our stock is one of a kind, so we refund rather than exchange. If you want something else, order it once the refund clears.
Refund timing
Once your return reaches the shop and we have checked it, we refund your original payment method within five business days. Your bank or card issuer decides how fast it shows up on your end, usually another three to ten days.
In the shop
The same terms cover anything bought at 5 Miller Road South. Bring your receipt.
Questions: admin@retroandrarevideogames.com or (828) 222-0422.